Frequently Asked Questions
Do you sell doors?
We do not sell doors at this time.
What kind of doors can be used with your Doorlites?
See our Buying Guide for more information about compatible interior and exterior doors.
Do you hang, finish, or install doors?
No. We are working to expand our network of dealers and installers that hang, finish, deliver and install our products, providing full service to our customers on a local level.
How do I become a dealer? Can architects, builders or door installers become preferred dealers?
Click here to find out more about joining our Installer Network.
Do you sell the glass without the frames?
Not at this time.
Do you sell the frames without the glass?
We sell doorlite trim by the linear foot. You can purchase it by clicking here.
Are your exterior Doorlite Kits hurricane-rated?
No. Please make a custom order over the phone in order to specify impact-resistant glass options.
Are your exterior Doorlite Kits fire-rated?
No. Please make a custom order over the phone in order to learn more about our fire-rated Doorlite options.
Do you have vinyl or metal trim for the Doorlites?
At this time, our Doorlites come with wood trim only.
Where can I see your products?
Online; we do not maintain a showroom. Check our website gallery, Flickr stream, and Facebook page for frequent updates and customer photos! Don't forget to send us your photo at info@crestviewdoors.com when you're ready to show it off!
Can you send me a catalog?
Yes, please email your address to us at info@crestviewdoors.com so that we can put you on our mailing list.
Where are your products made?
Our manufacturing facility is located in Austin, Texas. Materials are ordered from vendors that we have selected based on variety of factors including location, lead time and quality. We try to use materials that were produced here in the United States unless otherwise specified, and we are proud to provide jobs locally and otherwise support our local economy whenever possible.
If I send you the specs/elevations for my entry system, can you help me order it?
Yes. Please send them to us at info@crestviewdoors.com or fax them to 866-454-6470.
Do you warranty your products?
Yes, our products include a limited warranty for 1 year from the date of purchase. Our warranty covers manufacturer's defects, not wear and tear. Please see our Terms of Sale for details. Remember: The lifetime of your door really depends on how well you maintain it. You wouldn't drive your car for 200,000 miles without a tune-up, and your home is the same way. An exterior entry door generally endures daily usage in addition to unpredictable fluctuations in temperature and humidity both indoors and out. Proper installation, professional finishing, and frequent checks for wear and tear are necessary to keep your door beautiful, functional and out of the landfill.
Do you sell hardware or know where I can get the retro escutcheons shown in some of your photos?
As of March, 2009, we do not yet carry a stock of period-appropriate hardware, but we plan to in the near future. Join our mailing list so that we can keep in touch regarding newly researched designs, retro hardware options, instructional videos, special offers and more!
