Your satisfaction is very important to us which is why our return policy is as easy and convenient as possible. If you aren't satisfied with your purchase, you can return the product in its original condition for a refund on the purchase price (minus the shipping and handling) by following these steps:

1. Call us at (866) 454-6402 or email us at info@crestviewdoors.com to let us know that you plan to return the product within 90 days of the date of purchase.

2. Make sure that your product is in its original packaging. If you do not have the original packaging, pack all items safely and securely for shipping and include a copy of your email receipt. We recommend that you send the package via a traceable and insurable method.

That's it! Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.

Please Note:

- Unfortunately, shipping is provided by a third-party, therefore shipping charges are not refundable, and return shipping must be paid by the customer. COD deliveries will be returned on receipt.

- Damaged, modified or previously installed products will not be considered for return unless a claim is being submitted for damage caused during shipment. Please contact us immediately if shipping damage is present at the time you receive your package.

- You may exchange your purchase for another product of equal or lesser value. Please conduct this transaction over the phone at (866) 454-6302. We will need to receive the original purchase prior to shipping the alternate choice.