Shipping & Returns
We offer free shipping within the continental United States on all standard, online orders; custom orders placed over the phone, via email or fax do not qualify for free shipping and may incur charges discussed at the time of purchase. Most smaller, lighter shipments will ship via Fedex, whereas freight shipments are delivered curbside to your home, business, or building. Freight deliveries are scheduled between you and the freight company; you are required to be in attendance at the scheduled time and you will be responsible for bringing the package into your space. If you would like your package brought all the way into your home, please request White Glove Service for your order. Custom orders may require shipping charges to be discussed with your account representative at the time of order.
White Glove Service
Need help getting your delivery from the curb into your home? White Glove Service relocates your package to whichever floor and room you desire. Your freight associates will even help you unpack and inspect your package and dispose of any packing materials. This convenience costs a flat fee of $150. We’d be happy to help coordinate White Glove Service with you when you call us at (866) 454-6302.
Doors, Redi-Screens, Screen Doors and Doorlite Kits are made to order at the time of purchase and are estimated to ship from our warehouse within 6-8 weeks. We carry a limited number of in-stock items that are available to ship immediately. On average, freight delivery takes 7-10 business days.
Your satisfaction is very important to us which is why our return policy is as easy and convenient as possible. If you aren't satisfied with your purchase, simply follow the instructions below:
For all non-custom standard online orders:
1. Call us at (866) 454-6402 or email us at email@example.com to let us know that you plan to return the product within 90 days of the date of purchase.
2. Make sure that your product is in its original packaging. If you do not have the original packaging, pack all items safely and securely for shipping and include a copy of your email receipt. We recommend that you send the package via a traceable and insurable method.
That's it! Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account less shipping charges. Alternatively, you may exchange your purchase for another product of equal or lesser value (we must receive the original purchase prior to shipping the alternate choice)
Please note that shipping charges are not refundable, and return shipping must be paid by the customer. COD deliveries will be returned on receipt. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed. Damaged, modified or previously installed products will not be considered for return; unfinished wood products do not qualify for an extended warranty. If your purchase was damaged in shipping by Fedex, you may return the product to us for a no-hassle repair or replacement. Gift certificates are valid for CrestviewDoors.com purchases only and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
For all custom orders placed over the phone with one of our sales representatives:
In the event of a manufacturer's defect as outlined in your Custom Purchase Agreement, please contact your Sales Representative within 3 days of receipt to discuss the nature of the issue so that we may address it specifically and promptly.
Shipping damages are very frustrating, and we feel your pain. Unlike standard shipping on small products, oversize products like doors and millwork may require freight shipment. Although we enjoy successful relationships with our third-party carriers, damage does sometimes occur. Our goal is to make the repair or replacement process as smooth as possible, and we hope that you will help us expedite the process by following the guidelines listed below.
When you receive your freight shipment, please inspect the packaging carefully. If there is any evidence that damage occurred during the transit of your product at the time you receive your shipment, you must refuse to accept receipt of the shipment. You may write "REFUSED FOR DAMAGE" onto the Bill of Lading and tell the freight carrier representative to please return the damaged product to us directly. You will not be responsible for arranging or paying for return shipping, and we will be able to receive and repair or replace your purchase as quickly as possible. You may request a refund at any time, but we must receive the product first.
If you do not inspect the packaging, or if you notice damage but accept the damaged shipment and the freight carrier leaves without the damaged product, you will bear responsibility for the state of the products. Return shipping will not be provided free of charge at a later time. Refunds will not be provided unless we receive the returned product. You may request the contact information of the transit company if you wish to file a claim directly with them.
Thank you for understanding. If you have any questions at all about our shipping policy, don't hesitate to contact us at firstname.lastname@example.org or by phone at (866) 454-6302